Cancellation and Refund Policy
Last updated: 1/24/2026
Overview
At TelepApp, we strive to provide transparent and fair cancellation and refund policies for both customers and helpers. This policy outlines the circumstances under which tasks can be cancelled and refunds can be issued.
Task Cancellation by Customer
Before Task Acceptance
If you cancel a task before a helper accepts it, you are eligible for a full refundof any advance payment made. The refund will be credited within 5-7 business days to your original payment method.
After Task Acceptance (Before Helper Arrives)
If you cancel a task after a helper has accepted it but before they arrive at the location, you may be eligible for a partial refund:
- Full refund of advance payment minus a ₹50 cancellation fee
- Helper will receive compensation for their time (₹50)
- Refund credited within 5-7 business days
After Helper Arrives at Location
If you cancel a task after the helper has arrived at the location, the refund policy depends on the circumstances:
- No-show or incorrect address: Full refund if the location provided was incorrect or inaccessible
- Change of mind: Partial refund (50% of advance payment) after deducting helper compensation
- Helper unable to complete task: Full refund if the task cannot be completed due to helper limitations
Task Cancellation by Helper
Before Arriving at Location
If a helper cancels before arriving at the location, you will receive a full refundof your advance payment. The task will be automatically reposted for other helpers to accept.
After Arriving at Location
If a helper cancels after arriving at the location without completing the task, you are eligible for a full refund. The helper will not receive any payment, and the task will be reposted.
Refund Eligibility
You may be eligible for a refund in the following situations:
- Service not provided as described: If the helper fails to complete the task as specified in the task description
- Technical issues: If technical problems prevent the video call or task completion
- Incorrect information: If the task location or details provided by the helper are incorrect
- Safety concerns: If the helper behaves inappropriately or creates safety concerns
- Quality issues: If the proof provided (photos/videos) does not meet the required standards
- Double payment: If you were charged twice for the same task
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Task completed successfully as described
- Cancellation due to customer's change of mind after task completion
- Customer provides incorrect or inaccessible location information
- Customer fails to respond during the live video call, resulting in task timeout
- Customer violates platform terms of service
- Refund request made more than 7 days after task completion
Refund Process
How to Request a Refund
- Log in to your TelepApp account
- Navigate to the completed task in your task history
- Click on "Request Refund" button
- Select the reason for refund from the dropdown menu
- Provide additional details or evidence if required
- Submit your refund request
Refund Review Process
Once you submit a refund request, our team will review it within 24-48 hours. We may:
- Review task details and communication history
- Check proof photos/videos submitted by the helper
- Contact you or the helper for additional information if needed
- Make a decision based on our refund policy
Refund Processing Time
Once your refund is approved:
- Refunds are credited within 5-7 business days
- Refunds are credited to your original payment method
- You will receive an email confirmation once the refund is credited
- Bank processing times may vary (typically 3-5 additional business days)
Helper Compensation
When Helpers Receive Payment
- After task completion is approved by the customer
- Payment is released to helper's wallet within 24 hours
- Helpers can withdraw funds to their bank account
When Helpers Don't Receive Payment
- Task cancelled before helper arrives (except ₹50 compensation if cancelled after acceptance)
- Helper cancels after arriving at location
- Task not completed as described
- Helper violates platform terms or safety guidelines
Disputes and Appeals
If you disagree with a refund decision, you can appeal within 7 days of the decision:
- Contact our support team at support@adboardooking.com
- Provide additional evidence or context
- Our team will review your appeal within 48 hours
- Final decisions are made by our support team
Contact Us
If you have questions about our cancellation and refund policy, please contact us:
Address:
475, Sec 39
Gurgaon, 122001
Phone: 9310854859
Email: support@adboardooking.com
Response Time: We typically respond within 24 hours during business days.
Important Notes
- All refund requests must be submitted within 7 days of task completion
- Refund amounts are calculated based on the actual payment made, excluding any platform fees
- This policy is subject to change, and users will be notified of significant updates
- For more information, please refer to our Terms of Service
An initiative by Adboard Booking